Refund / Cancellation Policy & Disclaimer
At Virtual Captains, we are committed to building real, transformative sales capabilities through our cohort training, conversational AI simulations (SalesX), and enterprise consulting. This page outlines our comprehensive Refund Policy, Cancellation Terms, and Professional & Simulation Disclaimers.
Refund Policy
1.1 Individual Cohort Programs & Sales Training
For individual participants enrolled in our structured cohort programs (such as our 12-week sales cohorts), refund requests must be submitted within 7 days of program commencement. To be eligible for a refund, the participant must have completed less than 20% of the live workshops and digital exercises. After 7 days, or upon accessing 20% or more of the curriculum, course fees become non-refundable due to limited cohort seats and reserved mentor allocations.
1.2 SalesX Platform & Software Subscriptions
Monthly Subscriptions: Monthly software plans may be cancelled at any time prior to the next renewal date. Fees for the active monthly billing cycle are non-refundable.
Annual Subscriptions: Annual software plans include a 14-day money-back guarantee from the initial purchase date, provided simulation usage does not exceed the starter threshold of 5 completed roleplay simulations.
1.3 Enterprise Engagements & Custom Studios
Corporate engagements—including dedicated sales induction studios, floor audits, custom buyer-persona engineering, and enterprise consulting—involve upfront resource allocation and bespoke asset creation. As such, deposit payments and milestone fees for enterprise clients are non-refundable and governed strictly by the refund and termination provisions in the executed Master Services Agreement (MSA) or Statement of Work (SOW).
1.4 Refund Processing Timeline
Approved refunds are processed to the original payment method within 7 to 10 business days from written approval. Any non-refundable gateway processing fees deducted by external payment providers (such as Stripe or regional banking railways) are subject to payment gateway terms.
Cancellation Policy
2.1 Participant Cohort Cancellations & Deferrals
14+ Days Notice: If you cancel your enrollment at least 14 days prior to cohort kickoff, you are eligible for a 100% refund (minus payment processing fees) or a free deferral to the following cohort.
7 to 13 Days Notice: Cancellations made between 7 and 13 days before cohort start are eligible for a 50% refund or a 100% credit transfer to a subsequent cohort.
Less than 7 Days Notice: Cancellations made under 7 days before commencement are non-refundable; however, participants may request a cohort deferral subject to seat availability.
2.2 1-on-1 Coaching & Sales Floor Audit Sessions
Individual advisory, coaching, or executive audit sessions must be cancelled or rescheduled at least 24 hours in advance of the confirmed calendar time. Sessions cancelled with less than 24 hours notice may be forfeited and charged at full rate.
2.3 Cancellation by Virtual Captains
In the unlikely event that Virtual Captains cancels a cohort, event, or scheduled program due to emergency circumstances, enrolled participants will immediately be offered a 100% full refund or priority placement in an upcoming session at no additional cost.
Disclaimer
3.1 Sales Performance & Earnings Disclaimer
Virtual Captains provides sales training, coaching methodologies, and conversational simulations. While our strategies and curricula are built upon 16+ years of validated enterprise sales execution across international markets, individual and corporate sales results depend on factors beyond our control—including individual commitment, market demand, product quality, pricing, and execution discipline.
Virtual Captains makes no guarantee, warranty, or representation of specific quota attainment, deal close rates, or financial revenue. Testimonials, reviews, and case studies reflect the unique experiences of individual clients and should not be construed as guarantees of identical future performance.
3.2 AI Simulation & Generative Technology Disclaimer
Our SalesX platform and virtual roleplay modules incorporate generative artificial intelligence and natural language models to simulate realistic enterprise buyer dynamics and objection handling.
These simulations are designed strictly for educational, muscle-memory, and training purposes. AI-generated dialogue and virtual buyer personas may occasionally generate unexpected, inaccurate, or simulated responses. Simulation feedback scores and telemetry indicators represent educational benchmarks and do not constitute certified psychological, legal, or occupational evaluations.
3.3 Professional & Legal Advice Disclaimer
The information, materials, and frameworks shared by Virtual Captains do not constitute formal legal, accounting, tax, or financial advice. Clients and users should consult their own licensed legal and financial professionals regarding specific commercial contracts, regulatory compliance, and business decisions.
Questions Regarding Refunds or Cancellations?
Our support and operations teams are available to assist you with cohort rescheduling, subscription management, or policy inquiries.
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